Privacy Policy

Last Updated: 11/16/2020

  1. Information We Collect
    1. Information You Submit
    2. Information We Collect Automatically
  2. How we use the information we collect
  3. Sharing of Your Information
  4. Sweepstakes and Contests
  5. Links to Other Websites and Online Services
  6. Personal Information from Children
  7. Your Choices
  8. California Residents
  9. Information for Users Outside The United Statess
  10. Security
  11. Questions/Changes in Policy

This Privacy Policy (the “Privacy Policy”) applies to personal information obtained through claires.com and clairesstylebook.com (the “Site”), which is operated by Claire’s Stores Inc. (“Claire’s”, “we”, “us”, “our”). This Privacy Policy explains our practices and governs the use of personal information Claire’s collects from you or about you through the Site.

For information on our collection of geolocation, see section 1.B, “Information We Collect Automatically”.

By further browsing the Site, creating an account, or registering on the Site you agree to this Privacy Policy and consent to the collection and use of your personal information as described in this Privacy Policy. Please also review the Terms of Use, Terms of Use, which govern your use of the Site and any content you submit to the Site.


1. Information We Collect

A. Information You Submit

We, and our vendors, may obtain personal information that you provide to us directly, for example, data you submit when you complete contact forms, sign up for marketing or informational newsletters, and shop or complete an order on the Site. Personal information we collect may include your name, mailing and billing address, username, email address, phone number, date of birth, and payment processing information.

If you submit the personal information of another person, you represent that you have obtained the authorization from that person to submit such personal information to us.

If you use the Claire’s mobile application, information collected through the Site related to your Claire’s account and settings may not be synchronized between the Site and the Claire’s mobile application..

B. Information We Collect Automatically

In addition to any personal information or other information that you choose to submit to the Site, we and our vendors (including content and analytics providers and advertising companies) may use a variety of tracking technologies that automatically or passively collect certain information whenever you visit or interact with the Site or one of our advertisements or other content elsewhere online. This type of usage information may include the browser you are using, your IP address or other unique identifier, geolocation, search terms, your use of the Site (including clicks, movement, scrolling, and keystroke activity), the URL that referred you to our Site, all of the areas within our Site that you visit, anonymous traffic data, and the time of the visit.

Tracking technologies that may be used on the Site include:

  • Cookies, which are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about visits to a website. “Strictly Necessary” cookies are essential for the operation of the website and enable you to access certain website features. “Functional” cookies are used to recognize you when you return to a website. They also remember your preferences (such as your username, language, and region) on websites and enable us to personalize content for you. “Analytics” cookies are used to monitor website performance, for example by recognizing recognize and counting the number of visitors and observing how visitors move around the website. “Targeting and advertising” cookies may be placed on a device to recognize the device and use that information to provide you with advertising tailored to your interests.
  • Pixel tags (also called “action pixels”, “web beacons”, or “clear gifs”) and/or JavaScript plug-ins placed on websites or in emails sent to you. These are small graphic images (typically that you cannot see) or code on a website or in an email message which may be used for measuring click-throughs or tracking the performance of email marketing campaigns.
  • Web server logs create a record of activity on the website, such as if you enter a search term into a search box.

We may use GPS (global positioning systems) software, geo-filtering, and other location-aware technologies to locate you, sometimes precisely, for purposes such as verifying your location and delivering or restricting content based on your location. Our “store locator” feature may access and use information about your device location (e.g., based on your IP address) to suggest appropriate store locations. Our Site may be personalized based on various information we may have about you to provide you with more location-relevant content.

We may combine certain automatically-collected information with other information we obtain about you, which may include data we obtain from third parties.

We or other parties may collect personal information about your online activities over time and across different websites when you use the Site.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed on your computer. However, please note that if you disable the use of cookies on your computer, some functionality of the Site will not work.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites and online services, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit http://www.allaboutdnt.com/.

We may use third-party technology to collect and use data in connection with interest-based advertising. These third-party ad technology companies and advertisers may use, store, or access cookies, web beacons, and other storage technologies to collect or receive information from the Site and elsewhere on the Internet and use that information to provide advertising services to us, including interest-based advertising or advertisements targeted to your interests.

We may use certain third-party web analytics services, including Google Analytics, Adobe Tag Manager, and Mouseflow, to help us understand and analyze how visitors use the Site and to serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and video ads reporting. We and our vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, detect your device, and personalize content.

To find out more about how these third-party analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt-out of information collection by these networks, please visit: http://www.youradchoices.com, http://www.aboutads.info/appchoices, or http://www.networkadvertising.org.

For more information on how Google Analytics uses data collected through the Site, visit: www.google.com/policies/privacy/partners/. To opt out of Google Analytics cookies, visit: http://www.google.com/settings/ads and https://tools.google.com/dlpage/gaoptout/.

To opt out of Adobe cookies, visit: https://www.adobe.com/privacy/opt-out.html.

You may opt out of Facebook Custom Audience by logging into your Facebook account and changing your privacy or advertising settings as per Facebook’s opt-out instructions. You may also use your Facebook account settings to unlink your Facebook account from the Site.

For information on how Microsoft collects or receives personal information through tracking technologies to provide Microsoft Advertising, see the Microsoft Privacy Statements: https://privacy.microsoft.com/en-us/privacystatement.

To opt out of Mouseflow, visit: http://mouseflow.com/opt-out.

Please note that we do not control how other parties manage their opt-out processes.

2. How We Use the Information We Collect

We use your information for many purposes, such as to: (i) provide various products or services to you, including by processing your orders, returns, and payments; (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and Site visitors; (iv) improve the Site, products, or services; (v) learn about customers’ needs; (vi) contact consumers for research, informational, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases; (vii) track traffic patterns and Site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy issues, network functioning, and troubleshooting; (xii) investigate claims and/or legal actions, violations of our policies and procedures, and compliance with relevant applicable laws and legal process; (xiii) comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; or (xiv) prevent, investigate, identify, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies.

3. Sharing of Your Information

We may share information we collect about you with our subsidiaries and affiliates worldwide.

From time to time we may enter into an arrangement with another company that is not owned by or affiliated with us to provide additional features on the Site. These arrangements may include business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). Any information, including personal information, that you provide on one of these co-branded pages may be shared with these partners. By participating in activities or providing your information on these co-branded pages, you consent to our providing your information to those partners. Separate privacy policies may apply to these partners’ uses of your personal information.

We may use vendors to help us operate our business and the Site, or administer activities on our behalf, such as accepting and fulfilling your order, sending emails, serving advertisements, order fulfillment, sweepstake administration, website maintenance, and customer service. For advertising purposes, we may share with vendors your information, including your personal information (such as your email address) and information we collect automatically.

We may share your personal information in the event we sell or transfer all or a portion of our business assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions. We further reserve the right to sell or transfer any information we obtain through the Site in connection with any joint venture, partnership, merger, or other collaboration with another organization.

Information, including personal information, may also be shared: (i) as permitted by law; (ii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; or (iii) to enforce our policies, or to protect legal rights, property, or safety.

4. Sweepstakes and Contests

We may use your personal information to send you marketing materials, to conduct surveys, contests, sweepstakes, and to award prizes. We may request additional information to participate in contests and surveys (such as your photos, personal opinions, preferences, and interests). Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose your information. Contact information will be used to notify the winners and award prizes.

5. Links to Other Websites and Online Services

The Site may contain links to, or features facilitated by, other websites or online services. We are not responsible for the privacy practices, advertising, products, or content of websites or online services that Claire’s does not control. Please note that other online services have their own privacy policies and Claire’s is not responsible or liable for these policies.

The Site may permit you to interact with another website or online service, such as enabling you to “like” Claire’s on another site or “share” content from the Site with other sites (a “Social Features”). If you choose to “like” or “share” content or post information using Social Feature, that information may be publicly displayed, and the other party may have access to certain information about you and your use of the Site. Similarly, if you interact with us through Social Features, we may have access to information about you (for example, if you “like” or “follow” our page on another website). Please note that if you mention or comment about Claire’s or our Site in your post to another platform, that platform may allow us to publish your post on our Site.

You may also choose to use Social Features on the Site, such as by posting a review or logging into the Site with your username and password for another website (for example, using “Facebook Connect”). Use of such a feature may allow us to collect (or the other party to share) information about you, including your personal information.

In addition, we may receive information about you if a user of another website gives us access to their profile and you are one of their “connections”, or information about you is otherwise accessible through that other user.

6. Personal Information From Children

The Site is not intended for children under the age of 13 and we do not knowingly collect personal information online from individuals under age 13. If we become aware that we have obtained personal information from a child under age 13 we will delete such information in accordance with applicable law.

7. Your Choices

If you have a registered account with Claire’s and would like to update or delete your contact information, please visit the “My Account” section and update your personal information details.

If you use the Claire’s mobile application, account information changed through the Site may not be synchronized between the Site and the Claire’s mobile application.

If you elected to receive marketing materials from us and prefer to no longer receive any marketing materials from us, you may opt out at any time by using the unsubscribe link located in our emails or by sending an email to dataprotection@claires.com.

8. California Residents

California residents may have certain rights under the California Consumer Privacy Act and California’s “Shine the Light” law, as set forth in our California Consumer Privacy Notice here.

9. Information for Users Outside the United States

If you are visiting the Site from outside the United States, please be aware that Claire’s is based in the U.S. and the information we obtain through the Site will be transferred to, processed, and stored on our servers in the United States. The data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.

For users in the European Economic Area, including the European Union, please refer to our EU Privacy Notice.

10. Security

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.

11. Questions/Changes in Policy

If you have questions or concerns with respect to our Privacy Policy, please contact us at dataprotection@claires.com. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy.