Frequently Asked Questions
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Where can I find more information about piercing services?
Click here to view our Piercing FAQs.
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How can I get in touch with Claire's?
For all in store inquiries, you may reach us at [email protected] or phone (1-888-252-4737). Customer Care Representatives are available Monday - Friday 8:30am - 6pm CST.
Returns
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What is Claire's return policy?
We will gladly accept returns and exchanges in our stores within 60 days of purchase with original receipt, tags and packaging. In interest of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.
Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you. Please have both a government-issued ID and the original receipt displaying prices paid to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account -
How do I return merchandise?
Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you. Please have both a government-issued ID and the original receipt displaying prices available to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account.
For returns without a receipt, we will issue a store credit in the form of a gift card for the current selling price.
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