Privacy Policy
Last updated: 12/29/2022
- Information We Collect
- How We Use the Information We Collect
- Sharing of Your Information
- Sweepstakes and Contests
- Links to Other Websites and Online Services
- Personal Information From Children
- Your Choices
- Information for Users Outside The United States
- Security
- Questions/Changes in Policy
This Privacy Policy (the “Privacy Policy”) explains the manner in which Claire’s Stores Inc. (“Claire’s”, “we”, “us”, “our”) collect, use and disclose personal information obtained through our website claires.com (the “Site”), and our other interactions with you.
Please also review the Terms of Use, which govern your use of the Site and any content you submit to the Site.
1. INFORMATION WE COLLECT
A. INFORMATION YOU SUBMIT
We, and our vendors, may obtain personal information that you provide to us directly, for example, data you submit when you complete contact forms, sign up for marketing or informational newsletters, and shop or complete an order on the Site. Personal information we collect may include your name, mailing and billing address, username, email address, phone number, date of birth, and payment processing information.
If you use the Claire’s mobile application, information collected through the Site related to your Claire’s account and settings may not be synchronized between the Site and the Claire’s mobile application.
B. INFORMATION WE COLLECT AUTOMATICALLY
In addition to any personal information or other information that you choose to submit to the Site, we and our vendors (including content and analytics providers and advertising companies) may use a variety of tracking technologies that automatically or passively collect certain information whenever you visit or interact with the Site or one of our advertisements or other content elsewhere online. This type of usage information may include the browser you are using, your IP address or other unique identifier, your general or, with your consent, specific location, search terms, your use of the Site (including clicks, movement, scrolling, and keystroke activity), the URL that referred you to our Site, all of the areas within our Site that you visit, and the time of the visit.
Cookies: Tracking technologies that may be used on the Site include:
- Cookies, which are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about visits to a website. “Strictly Necessary” cookies are essential for the operation of the website and enable you to access certain website features. “Functional” cookies are used to recognize you when you return to a website. They also remember your preferences (such as your username, language, and region) on websites and enable us to personalize content for you. “Analytics” cookies are used to monitor website performance, for example by recognizing and counting the number of visitors and observing how visitors move around the website. “Targeting and advertising” cookies may be placed on a device to recognize the device and use that information to provide you with advertising tailored to your interests.
- Pixel tags (also called “action pixels”, “web beacons”, or “clear gifs”) and/or JavaScript plug-ins placed on websites or in emails sent to you. These are small graphic images (typically that you cannot see) or code on a website or in an email message which may be used for measuring click-throughs or tracking the performance of email marketing campaigns.
- Web server logs create a record of activity on the website, such as if you enter a search term into a search box.
We may use GPS (global positioning systems) software, geo-filtering, and other location-aware technologies to locate you, with your consent, sometimes precisely, for purposes such as verifying your location and delivering or restricting content based on your location. With your consent, our “store locator” feature may access and use information about your device location (e.g., based on your IP address) to suggest appropriate store locations. Our Site may be personalized based on various information we may have about you to provide you with more location-relevant content.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed on your computer. However, please note that if you disable the use of cookies on your computer, some functionality of the Site will not work.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites and online services, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit http://www.allaboutdnt.com/.
Analytics: We may also use certain third-party web analytics services, including Google Analytics, Adobe Tag Manager, and behaviour analytics service providers (e.g. Auryc/Heap), to help us understand and analyze how visitors use the Site and to serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and video ads reporting.
These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link:
- https://tools.google.com/dlpage/gaoptout?hl=en
You can also obtain additional information on Google Analytics’ data privacy and security at the following links:
- https://policies.google.com/technologies/partner-sites
- https://support.google.com/analytics/topic/2919631
2. HOW WE USE THE INFORMATION WE COLLECT
We use your information for many purposes, such as to: (i) provide various products or services to you, including by processing your orders, returns, and payments (including recurring payments for subscription services); (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and Site visitors; (iv) improve the Site, products, or services; (v) learn about customers’ needs; (vi) where a consumer has signed up to receive communications from us, contact them for research, informational, marketing and promotional purposes, including customizing our product recommendations based upon customer information and purchases; (vii) track traffic patterns and Site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) address information security and/or privacy issues, network functioning, and troubleshooting; (xi) investigate claims and/or legal actions, violations of our policies and procedures, and compliance with relevant applicable laws and legal process; (xii) comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; or (xiii) prevent, investigate, identify, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies.
3. SHARING OF YOUR INFORMATION
We may share information we collect about you with our subsidiaries and affiliates worldwide for the purposes of delivering our services to you.
From time to time we may enter into an arrangement with another company that is not owned by or affiliated with us to provide additional features on the Site. These arrangements may include business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). Any information, including personal information, that you provide on one of these co-branded pages may be shared with these partners, where you provide your consent. Separate privacy policies may apply to these partners’ uses of your personal information.
We may use vendors to help us operate our business and the Site, or administer activities on our behalf, such as accepting and fulfilling your order, executing future subscription auto-renewal transactions, sending emails, serving advertisements, order fulfillment, sweepstake administration, website maintenance, and customer service. For advertising purposes, and where you have provided your consent, we may share with vendors your information, including your personal information (such as your email address) and information we collect automatically. Our vendors may be located in the U.S., Canada or other foreign jurisdictions.
We may share your personal information in the event we sell or transfer all or a portion of our business assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions. We further reserve the right to sell or transfer any information we obtain through the Site in connection with any joint venture, partnership, merger, or other collaboration with another organization.
Information, including personal information, may also be shared: (i) as permitted by law; (ii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities; or (iii) to enforce our policies, or to protect legal rights, property, or safety.
4. SWEEPSTAKES AND CONTESTS
When you enter a contest or participate in a surveys, contest, or sweepstakes, we may collect your name, address, email address, phone number and other additional information, (such as your photos, personal opinions, preferences, and interests) required for the contest/promotion, including to award prizes to you. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose your information. Contact information will be used to notify the winners and award prizes.
5. LINKS TO OTHER WEBSITES AND ONLINE SERVICES
The Site may contain links to, or features facilitated by, other websites or online services. We are not responsible for the privacy practices, advertising, products, or content of websites or online services that Claire’s does not control. Please note that other online services have their own privacy policies and Claire’s is not responsible or liable for these policies.
The Site may permit you to interact with another website or online service, such as enabling you to “like” Claire’s on another site or “share” content from the Site with other sites (a “Social Features”). If you choose to “like” or “share” content or post information using Social Feature, that information may be publicly displayed, and the other party may have access to certain information about you and your use of the Site. Similarly, if you interact with us through Social Features, we may have access to information about you (for example, if you “like” or “follow” our page on another website). Please note that if you mention or comment about Claire’s or our Site in your post to another platform, that platform may allow us to publish your post on our Site.
You may also choose to use Social Features on the Site, such as by posting a review or logging into the Site with your username and password for another website (for example, using “Facebook Connect”). Use of such a feature may allow us to collect (or the other party to share) information about you, including your personal information.
In addition, we may receive information about you if a user of another website gives us access to their profile and you are one of their “connections”, or information about you is otherwise accessible through that other user.
6. PERSONAL INFORMATION FROM CHILDREN
The Site is not intended for children under the age of 14 and we do not knowingly collect personal information online from individuals under age 14. If we become aware that we have obtained personal information from a child under age 14 we will delete such information in accordance with applicable law.
7. YOUR CHOICES
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may also withdraw your consent to our collection, use and disclosure of personal information (subject to legal and contractual restrictions). You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
If you have a registered account with Claire’s and would like to update or delete your contact information, please visit the “My Account” section and update your personal information details.
If you use the Claire’s mobile application, account information changed through the Site may not be synchronized between the Site and the Claire’s mobile application.
If you elected to receive marketing materials from us and would like to unsubscribe, you may opt out at any time by using the unsubscribe link located in our emails or by sending an email to [email protected]. Please note that you may continue to receive transactional or account-related communications from us.
8. INFORMATION FOR USERS OUTSIDE THE UNITED STATES
If you are visiting the Site from outside the United States, please be aware that Claire’s is based in the U.S. and the information we obtain through the Site will be transferred to, processed, and stored on our servers in the United States (which may include transfer outside of Quebec for Quebec residents). The data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.
9. SECURITY
We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information in our custody and control against theft, loss, and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
10. QUESTIONS / CHANGES IN POLICY
If you have questions or concerns with respect to our Privacy Policy, please contact us at:
Hristo Bankov
847-765-2543
[email protected].
We may change this Privacy Policy from time to time to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. If we make changes, we will notify you by revising the date at the top of this Privacy Policy.