C.CLUB Terms and Conditions

Effective Date: October 3, 2023

PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE C.CLUB PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE C.CLUB PROGRAM.

These Terms apply to your access to, and participation in, the C.CLUB program in Canada (“C.CLUB”), which is operated by Claire’s Stores Canada Corp. or its respective subsidiaries (collectively, “Claire’s”, “us”, or “we”).  Any changes to these Terms will be effective immediately upon posting the revisions to https://www.claires.com/ca/rewards-t-c.html?lang=en_CA Your continued access to, or participation in, C.CLUB following any such changes confirms your acceptance of these Terms and such changes. You should review these Terms and FAQs   related to C.CLUB to fully understand the  terms and conditions that apply to your access to and participation in this program. 

1. 1. Joining C.CLUB & Eligibility

C.CLUB is open to   residents of Canada who are 14 years of age or older, excluding residents of the Province of Quebec. A valid email address is required to create a C.CLUB Account (“Rewards Account”). A Rewards Account is required to be eligible for C.CLUB. Limit one Rewards Account per person. No purchase or fee is required to enroll.

C.CLUB is a customer rewards program that allows members to earn and accumulate points (“Points”) that can be redeemed for coupons (“Reward Coupons”). Reward Coupons and other offers associated with C.CLUB are governed by additional terms, such as specific expiration dates, purchase limitations, item restrictions, redemption locations, or legal disclosures (“Additional Terms”). Please review any Additional Terms, which are hereby incorporated into these Terms .  

You may create a Rewards Account to join C.CLUB by: 

1. a) visiting https://www.claires.com/ca/rewards/cclub/?lang=en_CA (“Rewards Site”) and following the prompts to create a Rewards Account;
2. b) visiting any Claire’s retail store in Canada (but not in Quebec) and asking a store associate to help you sign up; or
3. c) by any other methods offered by Claire’s.

When you enroll in C.CLUB and create a Rewards Account, you are agreeing to receive email messages related to C.CLUB and additional general marketing emails from Claire’s  . You are able to opt out of marketing emails at any time.   

If you believe a Rewards Account may have been created in error, please contact Customer Service at [email protected]  or  1-888-CLAIRES (1-888-252-4737)  to review your options. Claire’s may, in its sole discretion, allow individuals to combine or consolidate existing Rewards Accounts, subject to and in accordance with these Terms.

By creating and maintaining a Rewards Account, you are eligible to receive:

1. 1. A one-time 20% discount  to your next purchase following enrollment in C.CLUB. This benefit is valid at retail stores operated by Claire’s , and may not be applied to purchases of Claire’s merchandise made at any other retailer. The discount will not be applied to taxes, shipping and handling, charity donations, prior purchases, or charges for plastic shopping bags. Other product exclusions may apply.  This benefit will be valid for a period of 14 days from when we send you the discount code. Please note that, once redeemed, the discount cannot be reapplied to any future purchases. 
2. 2. When you sign up for C.CLUB, you will automatically enter into Level 1 (Friend).  As a Friend, you will receive (i) 50 Points for every purchase made with your Rewards Account; and (ii) Level 1 Members will also receive a $5 OFF birthday surprise.    

1. 3. Customers can qualify for Level 2 (Bestie) by spending $100 or more within a given calendar year. 

Level 2 benefits include, but are not limited to:

1. a) Earn 25 bonus points per purchase, in addition to the base 50 points earned per purchase (limit one per day);
2. b) Free gift when you qualify; 
3. c) $10 OFF birthday surprise; and
4. d) Double the Anytime Rewards. 

1. 4. Annual “Anytime Rewards” are in accordance with each customer’s Level. Anytime Rewards may be activated by logging into your online profile and choosing to activate your rewards. Once activated, bonus points will be automatically issued to your C.CLUB account and will convert to Reward Coupons within 5 days. Once received, Anytime Rewards function the same as standard Reward Coupons.

1. a) Level 1 Members may activate one 5.00 CAD Anytime Reward per calendar year.
2. b) Level 2 Members may activate two 5.00 CAD Anytime Rewards per calendar year.

1. 5. Exclusive promotional offers as determined in Claire’s sole discretion from time-to-time and subject to Additional Terms.

1. 6. Invitations to participate in special Points events, subject to Additional Terms.

Once Level 2 is achieved, the status is secured for the remainder of the qualifying calendar year plus one additional calendar year. In year two, you must spend 100 CAD or more to re-qualify for year 3.

• Rewards coupons, taxes & shipping fees, and redemptions of a gift card will not count towards your annual net spend amount
• Purchases not linked to your Rewards Account will not count towards your annual net spend.
• Net spend is calculated after discounts are deducted or coupons are applied to the purchase price 

1. 2. Earning Points

When you join C.CLUB, you will automatically enter into Level 1 (Friend). As a Friend, you will receive 50 Points for every purchase made with your Rewards Account. Level 2 Customers will receive 75 points per purchase (50 base points and 25 bonus points).

For either Level (Friend or Bestie), customers are eligible to earn 100 points per purchase for any purchase that totals 100.00 CAD or more before applicable taxes and fees.  Points may be earned when you: (1) make a qualifying purchase at a Claire’s retail store in Canada (except for stores in Quebec); or (2) participate in other opportunities offered by Claire’s (“Additional Qualifying Activities”) (collectively, “Qualifying Activities”).  

Customers may earn points on only one purchase per day. As such, if you complete multiple purchases in one day, you earn points on the purchase that would provide you the most points that day.  Associates of Claire’s are limited to earning points on one purchase per week. 

Additional Qualifying Activities may include, but are not limited to, a one-time reward of a certain number of Points per person for visiting Claire's social media profiles (e.g., Instagram, Facebook, Tiktok) . 

These one-time rewards of a certain number of Points per person cannot be earned more than once for one Rewards Account and cannot be applied to more than one Rewards Account. Additional Terms may apply to Additional Qualifying Activities.  

• Points will be awarded once you make a Qualifying Purchase or participate in Qualifying Activities.
• Points cannot be accrued for purchases made before enrollment in C.CLUB.
• To earn Points for a Qualifying Purchase at a Claire’s retail store, you must provide the store associate with your email address (or mobile phone number, if provided during the enrollment process) when prompted during the sales transaction. Purchase net spend must total a minimum of 0.01 CAD of non-excluded items in order to earn points on the purchase. Purchases that do not require a form of payment will not accrue points.
  1. Points may be accrued for purchases using gift cards as the tender type.
  2. Purchase total is calculated after discounts are deducted or coupons are applied to the purchase price.
• Other items may be excluded as indicated by Additional Terms, such as in the description of the item online or in-store, and certain items subject to promotions with Additional Terms. 
• You may not earn points from the value of processing charges, delivery surcharges, shipping and handling, taxes, state and any other applicable governmental fees, donations, purchases of gift cards, and charges for shopping bags. 
• You cannot earn Points for any unauthorized or fraudulent charges.  Claire’s reserves the right to investigate any charges that could be unauthorized or fraudulent, and to remove Points earned from any unauthorized or fraudulent charges from your Rewards Account.

For in-store purchases and Additional Qualifying Activities, Points will be added to your Rewards Account within approximately 36 hours of your completion of the Qualifying Activity. You may view your activity in the Rewards Account status emails we send to you, by logging into your Rewards Account, or by contacting Customer Service at [email protected]  or 1-888-CLAIRES (1-888-252-4737). 

1. 3. Value of Points 

The value of Reward Coupons is calculated in Canadian dollars. 

For every 100 Points  you earn, you will receive a 5.00 CAD Reward Coupon, which will be issued 5 days after you have earned 100 Points. The value of Points earned may change from time to time, at Claire’s sole discretion, in accordance with these Terms. 

1. 4. Reward Coupons

Once you accumulate the required number of Points to earn a Reward Coupon, those Points will be deducted from your Rewards Account and converted to a Reward Coupon. Reward Coupon(s) will be issued to your Rewards Account five (5) days after you have accumulated 100 Points in your Rewards Account and will be sent to the email address associated with your Rewards Account.  A maximum of five (5) Rewards Coupons may be issued per day per C.CLUB member.  

Issued Reward Coupons can be accessed by logging into the Rewards Site and viewing your C.CLUB profile, by identifying yourself as a C.CLUB member by providing the email (or mobile phone number, if provided during the enrollment process) associated with your Rewards Account in-store, or by contacting Customer Service at [email protected]  or 1-888-CLAIRES (1-888-252-4737). Reward Coupons will be issued in 5.00 CAD increments with unique promo codes that can be used in-store or online (“Reward Coupon Code”). Each Reward Coupon Code may be used only once. Points will be converted to Reward Coupons in the order that the Points were earned. 

1. 5. Point Expiration and Reward Coupon Expiration

Points accrued in your Rewards Account will expire 12 months from the date of the Qualifying Activity. Each Reward Coupon will expire 90 days after it is issued.

1. 6. Reward Coupon Redemption

You may only use Reward Coupons that are associated with your own active Rewards Account. Unexpired Reward Coupons may be redeemed when making purchases of Claire’s merchandise at any Claire’s retail store in Canada (except for stores in Quebec).

Reward Coupons may not be redeemed for purchases of Claire’s merchandise made at other merchants that carries Claire’s products. 

Reward Coupons cannot be applied to previous purchases, charity donations, purchase of a gift card or redemption of a gift card, processing charges, delivery surcharges, shipping and handling, charges for plastic shopping bags, taxes, or provincial and any other applicable governmental fees. The value of Reward Coupons is calculated in Canadian dollars. 

Canadian residents who live in the Province of Ontario may only redeem up to a maximum of ten (10) Reward Coupons when making a purchase at a Claire’s retail store in Canada (but not in Quebec); however, Reward Coupons may not be redeemed on any one good, service or single set of goods or services that has a value of $50.01 CAD or greater (before taxes and shipping charges).

If the total amount of a purchase you make using a Reward Coupon is less than the amount of the Reward Coupon, you will forfeit the balance of the Reward Coupon. For example, if you use a $5.00 Reward Coupon to make a $4.50 purchase, you will not be given $.50 in change, nor will Points be credited back to your Rewards Account. 

When using a Reward Coupon, you are responsible for all charges in excess of the value of the Reward Coupon. Claire’s store associates may reject the use of any Reward Coupons that may violate these Terms or otherwise be fraudulent.

The Reward Coupon will be applied after all other promotional credits or discounts offered at the time of purchase are applied to your purchase.

To use a Reward Coupon when making a purchase in one of our retail stores in Canada (except for stores in Quebec) you must identify yourself as a C.CLUB member by providing the email address (or mobile phone number, if provided during the enrollment process) associated with your Rewards Account at checkout. Claire’s reserves the right to require the person using a Reward Coupon to show proof that they are the person associated with the corresponding Rewards Account.

You are solely responsible for all federal, provincial, and local taxes and any other costs or expenses of accepting and using Reward Coupons or other promotional credits or discounts offered at the time of purchase.

You shall not give, sell, or otherwise provide Reward Coupon Codes, Reward Coupons, or Points to any other person. You shall not copy, imitate, or otherwise fabricate Reward Coupon Codes, Reward Coupons, or Points, nor shall you give, sell, or otherwise provide such copies, imitations, or fabrications to any other person. 

1.  7. Returns

If you return the full value of  a purchase  for which you earned Points (in accordance with Claire’s then- current return policy), the Points associated with your Rewards Account will be reduced by the number of Points equivalent to the amount of the earned Points you originally received. Level 2 status will not be removed if you make a return after moving to level 2, dropping their annual net spend below $100 . In the event of an exchange, any Points earned in association with the original purchase will remain in your Rewards Account. Any new promotional offers in effect at the time of an exchange will not apply, nor modify your Rewards Account balance.

If you return an item purchased using a Reward Coupon, the refund will exclude the Reward Coupon amount.  

1. 8. Points, Reward Coupons, and Rewards Accounts Are Non-Transferable and Not Redeemable for Cash

Except where required by applicable law, Rewards Accounts, Points, Reward Coupons, and other Claire’s Benefits and do not have any monetary or cash value and they may not be redeemed for cash and do not have any cash equivalent except when being used to make purchases of Claire’s merchandise subject to these Terms. Rewards Accounts, Points, and Reward Coupons are not transferable to any other person.

1. 9. Termination or Closure of Your Rewards Account

Claire’s is not responsible for Points or Reward Coupons that expire, are lost, or are redeemed due to fraudulent activity. Suspected illegal, fraudulent, or other unauthorized use or misuse of Points, Reward Coupons, or any other activity inconsistent with these Terms may, in the sole and absolute discretion of Claire’s, result in the termination or revocation of your participation in C.CLUB. Such termination will result in the loss of all accumulated Points earned and Reward Coupons issued but not yet redeemed.  

You may elect to close your Rewards Account at any time through your account settings in your C.CLUB on claires.com, by calling Claire’s at 1-888-CLAIRES (1-888-252 4737) or emailing Claire’s at [email protected] . Upon any closure or termination of your Rewards Account, any Points associated with your Rewards Account will automatically drop to zero. If you later elect to re-enroll in C.CLUB, you will have access to any unexpired Reward Coupons associated with your terminated Rewards Account, however, your beginning Points balance will be zero (with the exception of any welcome Points added to your new Rewards Account, if applicable).

1. 10. Updating Your Rewards Account

You may access and update your Rewards Account information, including your email address (except if you are an employee) by logging into your online account on www.claires.com, at any Claire’s retail store in Canada (except for stores in Quebec), by emailing our Customer Service Team at [email protected],  or by calling us at 1-888-CLAIRES (1-888-252-4737). It is your responsibility to keep your member information current, complete, and accurate. You are solely responsible for any and all activities that occur under your Rewards Account. C.CLUB members are responsible for maintaining the confidentiality of their login credentials and for restricting access to their computer or mobile device that may result in unauthorized or fraudulent activity on their Rewards Account. 

1. 11. Modification of C.CLUB 

Claire’s reserves the right to modify, suspend, terminate, or otherwise change any aspect of C.CLUB, these Terms, and Additional Terms, including without limitation, the eligibility conditions for participation in C.CLUB, the manner in which you participate, the manner and rates at which Points and Reward Coupons are earned and redeemed, redemption mechanisms, or what constitutes an Qualifying Activity, with reasonable notice to you of any material changes. Changes to these Terms will be reflected by the “Effective Date” listed at the top of these Terms. We will post changes to https://www.claires.com/ca/rewards-t-c.html?lang=en_CA and may notify you of material changes by email to the email address then associated with your Rewards Account.

1. 12. Dispute Resolution

If a dispute arises between you and Claire’s we strongly encourage you to first contact us directly at [email protected] to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

These Terms and any Additional Terms compliment and incorporate by reference the Claire’s online privacy policies and general terms and conditions.  

C.CLUB is enforceable as permitted by applicable law.   If any part of these Terms or Additional Terms is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed to be severable and shall not affect the validity or enforceability of any other provision of these Terms or Additional Terms or the validity or enforceability of such provisions, and the remainder of these Terms and Additional Terms will govern such participation. 

These Terms and Additional Terms constitute the entire agreement between you and Claire’s with respect to C.CLUB. These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Claire’s with respect to this C.CLUB.

Participation constitutes your full and unconditional agreement to these terms.  

1. 14. Contact Us

If you have any questions about your Rewards Account or C.CLUB, please email us at [email protected] or call us at 1-888-CLAIRES (1-888-252 4737) or visit the C.CLUB FAQs.