Question 1

HOW DO I JOIN C.CLUB?

Accepted Answer

Customers may enroll in the Claire's Rewards program online at claires.com (http://claires.com/)or in participating Claire's retail stores.

Question 2

IS THERE AN AGE REQUIREMENT TO SIGN UP FOR C.CLUB?

Accepted Answer

C.CLUB is open to legal residents of the United States who are 13 years of age or older. A valid email address is required to create a C.CLUB Account (“Rewards Account”).

Question 3

DO I NEED TO MAKE A PURCHASE IN ORDER TO JOIN C.CLUB?

Accepted Answer

No purchase is required to enroll in Claire's Rewards.

Question 4

IS THERE A FEE TO JOIN C.CLUB?

Accepted Answer

No. The Claire's Rewards program is free to join.

Question 5

I HAVE TWO OR MORE C.CLUB ACCOUNTS. CAN THESE BE COMBINED?

Accepted Answer

The Claire's Rewards program is limited to one Rewards account per individual. To the extent an additional account has been created in error, please contact our customer service team at  customersupport@claires.com (mailto:**customersupport@claires.com)to discuss your options for combining the accounts in accordance with our Terms & Conditions.(https://web.archive.org/web/20230322120312/https://www.claires.com/us/rewards-t-c.html)

We are currently experiencing technical issues with our customersupport@claires.com (mailto:customersupport@claires.com)email address and are unable to respond to messages at this time. We appreciate your patience as we work to resolve the problem. Thank you for being a loyal Claire's customer we value your continued support

Question 6

WHAT ARE THE BENEFITS OF THE C.CLUB PROGRAM?

Accepted Answer

There are so many reasons to join C. Club – but mostly, rewards! Enjoy benefits like 50 Points per purchase; $5 rewards for every 100 points earned; $5 off Birthday Coupon and Members- only offers. Please refer to the C.Club benefits page for full details.

Question 7

IS THERE AN AGE REQUIREMENT TO SIGN UP FOR C.CLUB?

Accepted Answer

C.CLUB is open to legal residents of the United States who are 13 years of age or older. A valid email address is required to create a C.CLUB Account (“Rewards Account”).

Question 8

I AM NOT RECEIVING CLAIRE’S EMAILS, OR I DID NOT RECEIVE MY WELCOME EMAIL. WHAT SHOULD I DO?

Accepted Answer

Internet service and email providers often mistakenly send incoming emails to Spam/Bulk/Junk email folders. Please check to see if your email is in one of these folders. If you still cannot locate our email, it is possible that your email address was mis-keyed when you signed up. Please contact customer services at customersupport@claires.com (mailto:**customersupport@claires.com)and we will be happy to research for you.
IMPORTANT: Please add [email protected] (https://web.archive.org/web/20230322120312/https://www.claires.com/cdn-cgi/l/email-protection)to your personal email address book to help ensure our emails are delivered to your inbox.

We are currently experiencing technical issues with our customersupport@claires.com (mailto:customersupport@claires.com)email address and are unable to respond to messages at this time. We appreciate your patience as we work to resolve the problem. Thank you for being a loyal Claire's customer we value your continued support

Question 9

WHAT IF I WANT TO DISCONTINUE MY C.CLUB ACCOUNT?

Accepted Answer

You can discontinue your Claire's Rewards account by logging into your online account on claires.com or on the Claire's app and accessing the preference section of your account settings, or by contacting customer service at customersupport@claires.com (mailto:**customersupport@claires.com)

We are currently experiencing technical issues with our customersupport@claires.com (mailto:customersupport@claires.com)email address and are unable to respond to messages at this time. We appreciate your patience as we work to resolve the problem. Thank you for being a loyal Claire's customer we value your continued support

Question 10

WHAT HAPPENS TO MY CLAIRE’S LOYALTY ACCOUNT?

Accepted Answer

There has been no change to the Claire’s loyalty program – but our online experience isn’t available right now. Rest assured, you are still accruing points, just can’t check online right now.

Question 11

WHAT HAPPENS IF I CANNOT FIND MY REWARD COUPON EMAIL?

Accepted Answer

Your reward coupons will be displayed in your online account at claires.com, so you can log in to get the reward coupon code that way. You can also contact customer service at customersupport@claires.com (mailto:**customersupport@claires.com) for assistance.

We are currently experiencing technical issues with our customersupport@claires.com (mailto:customersupport@claires.com)email address and are unable to respond to messages at this time. We appreciate your patience as we work to resolve the problem. Thank you for being a loyal Claire's customer we value your continued support

Question 12

I CLOSED MY C.CLUB ACCOUNT BUT WOULD STILL LIKE TO RECEIVE PROMOTIONAL EMAILS FROM CLAIRE’S. HOW DO I RE-SUBSCRIBE FOR EMAILS ONLY?

Accepted Answer

You will need to re-subscribe to our email list using a different email address from the one you used for your Claire's Rewards account.

Question 13

I REPORTED YOUR EMAIL AS “SPAM” BY MISTAKE. HOW DO I RE-SUBSCRIBE?

Accepted Answer

You may use your email settings or contact your email provider to determine the process to remove an email from your spam/junk mail list.

Question 14

HOW DO I UNSUBSCRIBE FROM RECEIVING EMAILS?

Accepted Answer

If you choose to discontinue email communications, you may do so by updating your preferences in your online account at claires.com. You may also unsubscribe via the “Unsubscribe” link included at the bottom of all Claire's emails. You will continue to receive reward coupons and reward program information as long as you remain enrolled as a Claire's Rewards member. If you wish to discontinue your Claire's Rewards membership, please contact Customer Service at  customersupport@claires.com (mailto:**customersupport@claires.com), or update your preferences in your online account at claires.com.

We are currently experiencing technical issues with our customersupport@claires.com (mailto:customersupport@claires.com)email address and are unable to respond to messages at this time. We appreciate your patience as we work to resolve the problem. Thank you for being a loyal Claire's customer we value your continued support

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