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Site content, including promotions and pricing, may be changed at any time. We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue any service, product, price, or promotional offered through the Sites, with or without notice.
We've made it super easy to place an order at Claires.co.uk, you don't have to create an account and we'll only ask you to set a password, that's it simple as that!.
Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Click here to read our Returns Policy.
Unfortunately not. We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too we can sell out of it very quickly! To try and keep our online store as fresh and exciting as possible we do add new items each week, so you may well find something very similar!
Whilst our system is cleverly designed to ensure that stock levels are always accurate, and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.
Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.
Once you've placed your order we'll send you a confirmation email containing all the details of your order
It's all rather easy to pay with a promo code but if you're having difficulties, contact our customer service team and we'll sort it out for you.
It's safer than ever! We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times. In fact, Claires uses high level SSL encryption technology, the most advanced security software currently available for online transactions.
Unfortunately, we have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. A good idea is to contact your local customs office for current charges before you order, so you are not surprised by charges you weren't expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.
Find out what it's like to work at Claire's, the jobs we offer and why people love doing them. Careers
We try to make sure that you're happy with all of the services we provide at Claire's, in the event that you need to complain, email help@Clairesonline.co.uk and we'll do our best to make you happy again!
We want you to be happy with your purchase, but we know that occasionally you may want to return items. That's why we have a 28 day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with a letter telling us you wish to cancel. You will need to pack the cancelled item(s) securely and send them to us so that we receive it within seven working days of the day after the date that the item was delivered to you. We advise you use a recorded-delivery service for returning cancelled goods. Please note that you are responsible for the costs of returning the cancelled items to us (unless we sent you the wrong item, or the item is damaged or defective). We will issue your refund once we receive notice of your cancellation. This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.
Monday - Friday, 9:00am to 6.00pm and Saturdays. We're closed on Sundays, Bank Holidays and national holidays
Lots! You can find a full list of the countries we deliver to, including costs, by clicking here...
Yes, but remember your billing address must match the address that your payment card is registered to.
We'll send you an email with all the information you need to track your order, so keep a look out for it! You can also track your order on the claires.com website. Track Your Order
If your order is being delivered outside the European Union you will be responsible for any additional fees or import duty. You will also be responsible for providing any additional information requested by customs. Unfortunately we can't refund any duty that is paid on items that are faulty or unsuitable.
We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy! Click here to read our Returns Policy.
For any items that are bought in multi-buy offers like 3 for 2s, buy one get one 50% off etc, you must return all items bought under the offer for a full refund. Click here to read our Returns Policy.
If for some reason you do not receive your refund, it may be possible that we never received your return. We would always advise to get a proof of postage when returning items. Please contact our customer service team who can look into this for you. +44 (0) 345 603 6088
Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 30 days, most cases this will be sooner. (Please note that refund times are dictated by your card issuer and are outside our control)
We are very sorry you have received a faulty item in your order. If this was not due to misuse or abuse of the product, please return this to us for a full refund. We will refund, via the original method of payment, the price paid for the item on the receipt. If this is the only item on your order we will also refund the delivery charge. Click here to read our Returns Policy.
We accept Visa, Mastercard, Paypal, and Claire's gift cards on claires.com For claires.fr we accept Visa, Mastercard, and Paypal.
Our payment process is super secure. We don't store your card details, we check to make sure the cardholder address matches the card you are using and work with Mastercard Secure Code or Verified by Visa for further personalised security checks.
Gift cards are available in £5, £10, £15, £20, £25, £50 and if you're feeling generous £100. We are working really hard to make gift cards in Euros available soon!
Unfortunately, we cannot ship nail polish, hair spray, or character cut outs outside of the United Kingdom. The Minnie Mouse Blind Bag is only available to ship to UK, Ireland, and France. The Claire on a Chair Deluxe Set is only available to ship to UK, Ireland, and the Netherlands.