We are pleased to offer our returns policy in addition to your statutory rights. All we ask is that you return it in its original and unspoilt condition together with your order summary within 28 days, either in-store or by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
Refunds will be made through the original payment method. We offer you the options below to make your return:
- Return and exchange available in store for Click and Collect packages
- Return by post for Direct Delivery packages
In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose. No refund or exchange is given on gift cards and on opened blind bags unless faulty.
PLEASE NOTE: orders made with Paypal payment cannot be refunded in store. You can exchange your order in store, but in the event of a refund request you must return your package by post.
On your original order summary, next to your items, please select one of the return reason codes listed. Enclose the order summary with your parcel and write the returns address clearly on the outside.
Effective Jan 1, 2021 all packages must be returned to below address.
Claire’s Accessories, Online Returns,
50 Avenue de la Gare
Remember to get a proof of postage receipt at the post office. You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers. Tip: If your order was sent in a Claire's bag you can re-use the bag - just peel off the stickers on the seal and re-use.
Postal returns can take up to 10 days to reach us but once we've got it, we promise to process your order within 24 hours. We will refund your payment within 30 days.
We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving your order under the Distance Selling Regulations. You must send us a written notice stating that you wish to cancel the contract and include your order number. Once you decide to return the Goods you must not use them and you must take reasonable care of them while in your possession. The Goods must be returned to us intact and undamaged as soon as possible. You will be responsible for returning the goods to us at your cost.
We are unable to accept any responsibility for return items that are lost and/or damaged in the post. You must ensure that the returned items packaged in a box must be returned with an outer box and packaging for protection.
PLEASE NOTE: we do not offer an exchange service by post.
If you require advice on returning by post please contact customer service.
Returns and Refunds are not available instore for Direct Delivery packages, they must be returned to us by Post.
Returning your order in store is simple, just follow the steps below:
You can find your closest store here. Take the item to the store along with the order summary and we will refund you straight away. We will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order.
Note: We do not accept returns in Franchises, Concession stores and Outlet stores
Refunds will be made using the original payment method except for orders purchased online via PayPal which, at this time, cannot be returned to stores for a refund and can only be returned by post. Please follow the 'By post' instructions below.
For exchange, return the item (s) to store along with the invoice.
Choose the new items you want to take in exchange. The item (s) will be exchanged at the checkout for the amount paid for your first purchase. If you received a promotion that has ended or a web exclusive that is not valid in store at the time of the redemption, you will not be able to benefit from it on the new selected items. No promotion can be applied outside its period of validity. Exchanges in store are subject to availability, within the limit of available stocks.
If you don't have your invoice, we'll refund your purchase only as a gift card at the item's current retail price.
Thank you for shopping with Claire's.