Delivery & Returns

• What are your Christmas delivery deadlines for 2021?

  For delivery by 25/12, order your gifts via Tracked Delivery by 17/12. For Express Delivery, order your gifts by 20/12 7pm.

• Which countries do you deliver to?

  You can find more information on deliver options, including delivery charges, by clicking here

• My parcel is missing — what should I do?

  If you’ve yet to get your parcel, we're sorry. For any orders that were delivered to a neighbour, a calling card will be put through your letterbox advising you of the property name or number it was delivered to. If you're still not able to locate your parcel, don't worry! Contact customer service and we'll help you get it sorted.

• How can I pay?

  We accept Visa, MasterCard, American Express, Klarna, PayPal, and Claire's Gift Cards. We do not accept Discover card or American Express prepaid debit cards.

  Klarna pay in 3 interest-free payments available on orders over 30 GBP

  Klarna is not available for purchasing Gift Cards.

  Shop now and spread the cost into 3 interest-free payments with Klarna. Additional details about Klarna's payment methods and how to use them online and in-store can be found HERE

  For Claire's> FR we accept Visa, Mastercard, American Express, Klarna and PayPal.

• How much import duty and tax will I have to pay?

  If your order is being delivered outside the Great Britain, you will be responsible for any additional fees or import duty. You will also be responsible for providing any additional information requested by customs. Unfortunately, we can't refund any duty that is paid on faulty or unsuitable items.

• How can I track my order?

  We'll send you an email with all the information you need to track your order, so keep a look out! You can also track your order on our website. Track Your Order

  
  

• What if my return items gets lost on the way to you?

  If you do not receive your refund, it's possible that we never received your return. We always advise to get your proof of postage when returning items. Please contact our customer service team, who can look into this for you.

Can you deliver to a different address than my billing address?

Yes! Just remember that your billing address must match the address that your payment card is registered to.

How do I return an item?

We try to make sure that you're happy with all your purchases, but if you ever need to send anything back to us, it's super easy! Click here to read our Returns Policy.

Exclusions: Items marked 'Exclusively Online' may be returned only by mail. In addition, the following items cannot be exchanged or returned in-store: real body jewellery, cosmetics (if seal is broken), and blind bags (if opened). Clothing or footwear from which the tags have been removed cannot be returned or exchanged at all. Claire's gift cards are non-returnable and cannot be redeemed for cash (except as required by law).

• How secure is your online payment process?

  Our online payment process is very secure. We do not store your card details, we check to make sure the cardholder address matches the card you are using, and we work with Mastercard Secure Code or Verified by Visa for further personalised security checks.

• What should I do if my item is faulty after I have worn it?

  We're very sorry if you received a faulty item in your order. If this was not due to misuse or abuse of the product, please return it for a full refund. We'll refund via the original payment method at the price paid for the item on the receipt. If this is the only item on your order, we'll also refund the delivery charge. Click here to read our Returns Policy.

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• When will I receive my refund?

  Depending on how fast your postman is, it can take up to 10 days for your return parcel to reach us. Once we have received your parcel, we will refund your order as quickly as possible. Payment will be refunded within 30 days, but in most cases, this will be sooner. (Please note that refund times are dictated by your card issuer and are outside of our control).

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• Are there any products you don't ship internationally?

  Unfortunately, we cannot ship nail varnish, hair spray, or character cutouts outside of the United Kingdom.

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• How do I Click & Collect?

  Our new and improved Click & Collect is now available and ready to collect the same day. Please view our Click & Collect FAQ here for more details.

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• How do you calculate discount on a return item?

  For any items that are bought in multi-buy offers like 3 for 2s, buy one get one 50% OFF* etc, you must return all items bought under the offer for a full refund. Click here to read our Returns Policy.

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• What is Claire's return policy?

  Refunds will be made using the original payment method except for orders purchased online via PayPal or Klarna which, at this time, cannot be returned to stores for a refund and can only be returned by post.