Frequently Asked Questions

  • Can I change or cancel my order?

    Once your order is submitted, we begin processing it immediately. During this time we cannot add or remove items, or otherwise modify or cancel your order.

  • How do I Buy Online, Pick Up In-Store?

    It's as easy as 1, 2, 3! Shop your fave items online, swing by the store, and pick up your order in 2 hours or less. To place an order, select your location and choose "Pick-Up" as your delivery method in the shopping bag. When your order is ready for pickup, you’ll receive a notification via email. Bring your order confirmation email (printed or mobile), a valid photo identification, and the original form of payment to the store. Please view our Buy Online, Pickup In-Store FAQ here for more details.

  • Where can I find more information about piercing services?

    Click here to view our Piercing FAQs.

  • What are the benefits of creating a Claire's account?

    Creating a Claire’s account makes your online shopping experience easy and fast. You’ll be able to:

    • Track all orders
    • Save addresses for faster billing and shipping
    • View your order history
    • Enjoy other enhanced website features

    If you are a new customer, you may create an account by clicking on the Login/Register link on the top right of the screen. You will be prompted to fill in your name, email, birth date and create a password. Once you have done so, click the "submit" button.

  • What payment methods are accepted?

    We accept Visa, MasterCard, American Express, Klarna, PayPal, and Claire's Gift Cards. We do not accept Discover card or American Express prepaid debit cards.:

    Klarna pay in 4 interest-free payments available on orders over $10

    Klarna and PayPal are not available for subscription products.

    Klarna is not available for purchasing Gift Cards.

    Shop now and spread the cost into 4 interest-free payments with Klarna. Additional details about Klarna's payment methods and how to use them online and in-store can be found HERE

    During checkout, select a form of payment from the Claire's gift card or credit card dropdown menu. Other than Claire's gift cards, all payment methods will be processed via "Credit Cards" fields during Checkout. If you do not already have a payment method stored, enter a new one. Enter Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.

  • How do I enroll in Claire’s Rewards?

    Customers can enroll in Claire’s Rewards here, in participating Claire’s stores, or through the Claire’s app, which you can download from the App Store and Google Play. To learn more, visit our rewards program FAQ here.

  • What are the benefits of the Claire’s Rewards program?

    For every 100 points accumulated, you will earn a $5 reward coupon. You may earn points for qualified purchases in our stores and online, and also may have the opportunity to earn additional points for other activities. When you join Claire’s Rewards, benefits of membership include, but are not limited to: 20% off your next purchase, a birthday surprise (if you provide us with your date of birth), free shipping twice per year, exclusive bonus events and promotions, in-store experiences, and advance notice of events and product launches. To learn more, visit our rewards program FAQ here.

  • How can I get in touch with Claire's?

    If you have a question about shopping and orders placed on our website, you may reach customer support by email at [email protected] or phone (1-800-804-7194). Customer Care representatives are available to answer your questions Monday - Friday from 9:00am - 6:00pm CST and Saturday and Sunday from 12:00pm - 4:00pm CST

Delivery & Returns

  • How can I track my order?

    After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed and provide you with an Order Summary reference number. We recommend that you print this Order Summary page for your records, as it may be needed for order references and to track your order. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling customer support.

  • What is Claire's return policy?

    We hope you love what you got! But if not, you can return most of our merchandise. We gladly accept returns of most new and unused goods. Items must be returned in their original condition, with all tags and other item packaging.

    Exclusions: Items marked as “Online Exclusive” may be returned only by mail. Also, the following items cannot be exchanged or returned in-store: real body jewelry, cosmetics (if seal is broken), and blind bags (if opened). Clothing and footwear with the tags removed cannot be returned or exchanged at all. Claire's gift cards are not returnable or redeemable for cash (except as required by law).

  • How do I return merchandise?

    Our merchandise can be returned or exchanged in our stores within 60 days in its original condition, including all tags and other item packaging, for a full refund. If you purchased items online at, you may also return them to us by shipment by following the instructions on the back of your invoice, and below.

    We cannot process exchanges of online purchases via shipment. Store purchases cannot be returned by shipment. For items purchased in multi buy offers such as Buy one Get one Free, Buy one Get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase. In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.

    Currently Claire's does not offer prepaid return shipping labels. If you would like to return your items via mail your refund for the return shipping will be via a Claire's gift card. Claire's does not have the ability to issue a refund for the return shipping to your original form of payment method. If you do not wish to receive a refund for the return shipping via a Claire's gift card please take your return to your local Claire's store. Please note that Claire’s will only issue a refund for the return shipping if you received the wrong or damaged item/s. Shipping, handling, and surcharges are not refundable See our Return Policy for item exclusions in above section.

    If you received the wrong item or damaged merchandise, please call customer support at 1-800-804-7194 or email [email protected]

    • Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you. Please have both a government-issued ID and the original receipt displaying prices available to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account. If you used PayPal to make your purchase, a full store credit will be made to Claire's Gift Card.
      For returns without a receipt, we will issue a store credit in the form of a gift card for the current selling price. Exclusions: Items marked "Online Only" may be returned only by mail.
    • By Shipment: If you ordered your merchandise from us online, and would like to make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Please send your return via carrier of your choice to the address below.
    Returns Department
    2400 West Central Road
    Hoffman Estates, IL 60192

  • What are your delivery options?

    We deliver to all 50 U.S. states, including Alaska & Hawaii so everybody can enjoy great products from Claire's!

    • Standard shipping: $7.99
    • Express shipping: $13.99
    • Next-day shipping: $24.99

    Standard shipping does not include express or next-day shipping. Please allow additional transit time for rural and remote locations. Standard shipping to Alaska, Hawaii, and Puerto Rico is available for $12.99. We’re proud to offer standard shipping to APO/FPO addresses, though it may take longer to arrive than the listed delivery times. Unfortunately, we do not offer express shipping services to APO/FPO. Hazardous materials, such as flammable liquids or solids, do not qualify for express or next-day shipping. Additionally, international shipping is not available from the US.

  • My package is missing – what should I do?

    We’re so sorry you haven’t received your package yet. Please call our customer support team at 1-800-804-7194 to help resolve the issue.